FAQ
About Us
Where is Wandering Texan Creations based?
We are an e-commerce store based in West Hempstead, NY bringing you a collection of unique and personalized products.
Founded in 2021 by Natasha Silva, we aim to make an item you can wear, see, or use daily that will put a smile on your face and warmth in your heart!
When are you open?
We are dedicated to providing exceptional service to our customers. Below are our store hours:
Mon, Wed-Fri 7 AM - 4 PM
Tuesday 12 PM - 5 PM
Saturday 9 AM - 2 PM
Contact Us
You can reach us by clicking the "Help" button at the bottom right of the screen or by emailing us at contact@wanderingtexancreations.com.
Orders
Can I make changes to my order before it ships?
Unfortunately, no changes can be made to an order once it has been placed.
Please ensure that you provide the correct shipping address during checkout.
We cannot be held responsible for any packages that are shipped to an incorrect address provided by the customer.
How long does it take to process and ship my order?
We typically process orders within 2-3 business days, excluding weekends and holidays.
Our fully custom "Create Your Own" items will be processed within 2-3 business days once the final design is selected.
How do I place a custom order?
We understand that you may have specific preferences or ideas for your unique item. That's why we offer the option to place custom orders, allowing you to collaborate with us to create your one-of-a-kind product.
The first step is to select your item and place an order with as much information as possible from our Create Your Own selection.
You will receive a separate email once we have received your order that will contain any additional questions.
Please note, that we do not make or recreate anything that contains a copyright or trademark design.
If you submit a picture that contains copyright or trademark designs then your order will be cancelled minus a $5 fee.
How long does it take to make a custom order?
The time it takes to create your one-of-a-kind product depends on how much information you provide when placing an order. It will also vary depending on the complexity of the design and the availability of materials.
You will receive an email reply that is separate from your order confirmation to let you know your order has been received and is currently being created.
Why am I getting charged tax?
As an e-commerce store operating within the United States, we are required by law to charge sales tax on eligible purchases.
The specific tax rate applied to your order is determined by the state and local tax laws in your shipping address.
Can I use multiple discount codes?
We understand that you may have multiple discount codes and it can be tempting to try and use them all at once to maximize your savings.
However, our system is designed to only accept one discount code per order to ensure fair and consistent pricing for all of our customers.
Rest assured that we regularly offer promotions and discounts throughout the year, so there will be plenty of opportunities for you to take advantage of our special offers.
We recommend keeping an eye on our website and subscribing to our newsletter to stay updated on the latest promotions and discount codes.
Shipping
Do you ship internationally?
Currently, we only ship within the United States and do not offer international shipping. We apologize for any inconvenience this may cause.
What shipping methods do you offer?
We offer standard and expedited shipping methods to ensure that your order reaches you in a timely manner.
Our standard shipping method is the most cost-effective option for domestic orders within the United States. It typically takes 3-7 business days for your package to arrive after it has been processed and shipped.
If you need your order to arrive sooner, we offer expedited shipping. This method usually takes 2-3 business days for delivery after processing and shipping. Please note that additional fees may apply for expedited shipping.
How fast will my order arrive?
Shipping time varies depending on your location and the shipping method you choose at checkout.
You will receive an estimated shipping date and a tracking number via email once your order has been shipped.
How can I track my order?
Once your order has been shipped, you will receive an email notification with a tracking number.
Please allow 24-48 hours for the tracking information to become available.
If you have any questions about the status of your order, please feel free to contact us.
I received my order but an item is missing; what do I do?
If you received your order but an item is missing, please contact our customer support team at contact@wanderingtexancreations.com.
Provide your order number and details about the missing item, and we will assist you in resolving the issue.
What should I do if I receive a defective, damaged, or wrong item?
If you receive a defective, damaged, or wrong item, please inspect your order upon receiving it and contact us immediately. We will evaluate the issue and make it right.
Returns & Exchanges
What is your return policy?
We have a 7-day return policy.
To be eligible for a return, the product must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging.
Please note that you are responsible for the return shipping.
How do I initiate a return?
To initiate a return, please contact us at contact@wanderingtexancreations.com.
Include your order number, the item(s) you wish to return, and the reason for the return.
We will provide you with a return authorization and instructions on how and where to send the package.
Is there a fee for returning?
No, there is no fee for returning your item.
We want to ensure your satisfaction with your purchase. If for any reason you are not completely satisfied with your order, you may request a return within 7 days of receiving your item.
Do you offer exchanges?
The fastest way to ensure you get the item you want is to return the item you have and make a separate purchase for the new item.
Exchanges are not available, but we are happy to assist you with the return process.
What items are non-returnable?
Certain types of items cannot be returned, like custom products (such as the Create Your Own items or anything personalized with a monogram or name), or clearance products.
Please get in touch if you have questions or concerns about your specific item.
How long does it take to receive a refund?
Once we receive and inspect your return, we will notify you of the refund approval.
If approved, the refund will be processed within 10 business days and credited to your original payment method.
Please note that it may take additional time for your bank or credit card company to process the refund.
Additional Information
What is Shop Pay?
Shop Pay is a secure and convenient payment method that allows you to shop online with ease.
You will have the option of paying in full or splitting your purchase into regular payments with Shop Pay Installments. Installment options vary by store and can be used on orders of $50 or more.
What is Affirm?
Affirm offers payment plans for your purchases.
Loans from Affirm allow you to pay for purchases over time, including a no-interest option and an option to spread payments over three, six, or 12-month installments.